It sort of clicked halfway through the onboarding
Hey, so I started the training and onboarding with WFHI and honestly at the start, I found things a bit confusing. The explanations weren’t always straightforward and sometimes I had to go back and watch the same videos or read the same guides multiple times. There was this one moment around when we got to using the dialer tool that it suddenly clicked for me, though. The way they explained the workflow in that section was much clearer, and I felt like I could actually use the tools properly from then on. But still, I wish some earlier steps had been made simpler or broken down better, since the beginning felt a bit overwhelming. Also, the pace was sometimes too fast for me, and I had to rely on support calls to clear things up. Overall, not perfect but definitely got better as I went along, so I’d say it was a mixed experience for sure!