It simply didn’t live up to what I thought
I honestly expected the software to be a lot smoother from the start, but it was kinda confusing right out of the gate. The sign-up process took longer than expected, with too many steps and explanations that didn’t quite clear things up. The database feature felt like it could have been more tailored to what I needed; it was a bit clunky and didn't really mesh with my workflow. On the plus side, the automatic updates did roll out without a hitch, so I guess that was okay. But the calling tools and dialer left me feeling frustrated since they didn’t respond as quickly as I thought they would. Also, the priority assistance was more of a wait-and-see than actually quick support, which was disappointing. Overall, the training felt a bit repetitive, and I kept circling back on the same modules without seeing much progress. I wanted something straightforward but found myself tangled in details I hadn’t anticipated. So, while some parts, like the updates, worked fine, the experience didn’t match my expectations at all. The billing and invoicing were at least clear, so that was one small positive I can give.