You advertised your software and training as straightforward and helpful for setting up remote workf

You advertised your software and training as straightforward and helpful for setting up remote workf

You advertised your software and training as straightforward and helpful for setting up remote workflows, but in my experience, most of it was left to me to figure out. The onboarding flow was confusing, and the instructions barely explained how to start using the dialer and database features. I spent hours trying to get even the basic settings right because the automatic updates never seemed to sync correctly. Your telephonic support was slow to respond and often did not solve my issues, which added to my frustration. Signing up and handling the invoicing felt like a chore rather than a smooth process. I expected much more guidance and a more intuitive experience, but instead, I felt abandoned without proper assistance. Overall, this product did not meet my needs or expectations, and I recommend you reconsider how you support new users because relying on users to work everything out themselves is not acceptable.