It’s okay, better and worse than what I used before
Having used a few different remote workflow setups prior, I have a mixed view of WFHI’s training and onboarding. The training materials and onboarding steps in WFHI were generally fine, maybe a bit more polished than some I’ve seen, especially regarding the call tool instructions. The dialer worked decently if a bit slower to initialize than I expected. However, some labels in the dashboard felt less intuitive than what I was used to elsewhere, so I often had to pause and think about where to find certain features in the database. Automatic updates were a surprising plus; they didn’t disrupt my work the way other platforms sometimes did. But honestly, the whole setup had moments that felt more complicated than necessary and other times that were smoother. Telephonic support was neither terrible nor especially helpful from what I experienced. The invoicing process was routine, nothing special. In sum, it’s neither a clear step up nor a disappointment. It’s just another service with its pros and cons compared to what I’ve tried before. I’m still using it but often find myself reverting to older habits at times.