It’s not the easiest to find stuff, but you get there
I would tell a friend that the training and onboarding can feel a bit overwhelming at first, especially because finding exactly what you need requires some digging. It is not immediately obvious where some of the database features are in the dashboard, and the manuals sometimes jump ahead assuming knowledge. I do appreciate that the call tools and dialer functions are explained clearly once you get to the right sections, so once you are past the initial friction, the day-to-day work is manageable. The training videos and helpdesk support did help clarify many points even though the resources could be more intuitively organized. It did take me a few days to feel comfortable navigating the software confidently, and I often wished for more guided tutorials that would have saved me time. On the other hand, updates roll out automatically and without interruption, meaning I never had to stress about installing new versions. Having accessible telephonic support was useful, though I found sometimes the wait was a bit long. So, in summary, it is a bit of a slow start in terms of finding what you want, but once you get there, things flow better.