It’s mostly great but the wait times can drag
Hey, just wanted to share what I experienced with WFHI — honestly, the pre-purchase chats and demos were really helpful, and you made the whole signup and invoicing pretty painless. It was cool how quickly you responded whenever I had a question, which isn’t something I get with many platforms. But then, there’s the slight downside — sometimes when I called support during busy times, I waited longer than I wanted, and occasionally I had to explain my issue more than once. Not the end of the world, but it did stretch out the whole onboarding a bit. Overall though, I think it’s a pretty solid package and the dialer plus database tools actually made managing contacts easier than I thought. Also, automatic updates rolling in without me needing to do anything was a relief. If I need help again, I’d probably reach out, but maybe I’d try catching support earlier in the day. So, it’s not all perfect, but honestly, the pros outweigh the cons here by a fair margin.