It’s like what I’d tell my friend: hit-or-miss with lots of extra hassle
I thought the whole buying process would be simpler day-to-day because the initial sign-up seemed okay enough. However, over the following week as I worked with the software, it felt like the experience was mostly frustrating. The interfaces weren't as responsive as I wanted, and the calling tools sometimes didn’t behave as expected, especially after automatic updates. There was one part where the database feature worked fine, which I’ll give credit for, but even that often felt slow and out of sync with my workflow. I kept wondering if I was missing something or maybe the training was not thorough enough, because I felt like I was always one step behind what I needed to do. The telephonic support was polite, but honestly, the wait times and the need to explain the same problem multiple times made me doubt I’d keep using it regularly. Payments and invoicing went smoothly but that didn’t do much to improve the day-to-day experience. So, if I had to sum this entire experience to a friend, I’d say it’s pretty shaky with a little bit of decent functionality in between the rough patches, not actually very reliable for consistent work.