It's like explaining to a friend how I figured out onboarding
Honestly, the training and onboarding was a bit of a mixed bag for me. Initially, I thought there would be more hand-holding, but I had to kinda figure out a lot myself, which was fine but a bit unexpected. Like, the basic software features, calling tools, and database access were pretty straightforward. But when it came to some of the more advanced features, such as the dialer settings or navigating the client database, I found myself spending quite some time tweaking things. I did like that the automatic updates happened without much fuss. The onboarding flow felt a bit scattered at times, though, which made me go back and forth a few times before I settled in. However, near the end of the process, when I understood how the telephonic support worked and how to get priority assistance, it all clicked together. That part was reassuring, especially knowing that help is just a call away. So to sum up, I’d tell a friend that it’s mostly a self-guided journey, but you get there with patience and some trial and error. You don’t get spoon-fed everything, but you do learn enough to make it work for you moving forward.