It’s fairly clear now what I’m dealing with
Before making the purchase, I was curious about how the sales process would help me understand the software's scope, and by the end, I felt reasonably confident. The sales team walked me through the product features and the details of training quite systematically, which helped clarify what to expect. They were able to answer most of my questions, though some specifics about the calling tools needed a bit more technical explanation than provided. The sign-up and invoicing steps were simple enough, not causing any issues. I was a little uncertain about how the database feature would fit my workload, but testing it during the onboarding training gave me better insight. There was a minor reservation around how the automatic updates might affect customization, but overall, the confidence level was good enough to proceed. I wouldn’t say the sales approach was very salesy, which I appreciated, but I would suggest a bit more detailed pre-purchase info would benefit future buyers. All in all, I’d tell a friend it’s workable software once you know what you’re getting into.