It's alright but the steps felt a bit mixed up
I've used the WFHI platform for a little while now, and when I think about the support and communication, there are some positives but also some issues. On one hand, the support team was generally responsive when I reached out, which I appreciate. They gave clear answers to my questions and provided guidance. However, the order in which the steps were presented, particularly in onboarding and training, often felt a bit scrambled. Sometimes I was given instructions on features that I did not quite understand yet because the foundational setup hadn't been fully explained. This made the process somewhat confusing and meant I had to repeatedly go back to earlier steps or ask for clarifications, which added extra time and effort. The telephonic support was helpful but sometimes felt like it was more about troubleshooting technical glitches rather than guiding me through the workflow steps coherently. Also, the training materials seemed to leap ahead without ensuring that I had the basics down completely. On the plus side, once I got used to the flow, the software itself ran reliably and the database functioned as expected. Still, if I were to sum it up to a friend, I’d say it’s decent software but the support communications could be better streamlined so the process makes more sense and saves time.