It’s a mixed bag of responsiveness and frustration
When I first reached out for support, I was pleasantly surprised by how responsive the team was. I had a few questions before making my purchase, and they got back to me pretty quickly, which was a good sign. However, when it came to actually using the software, I ran into a couple of bumps that weren’t addressed as efficiently. The initial setup was relatively smooth, but I encountered a few glitches with the dialer that took longer to resolve than I expected. I found myself waiting on hold for a while during one call, which was kind of frustrating. But on the flip side, the information I got was useful. Overall, while their responsiveness for presale questions was impressive, my experience with ongoing issues felt a bit lacking. If I had to sum it up to a friend, I'd say that the customer service was polite and helpful but not always optimal when it came down to troubleshooting. It’s great for basic inquiries, but just keep your expectations in check for actual issues.