It’s a bit tiring explaining the training flow
Honestly, the onboarding process felt a bit exhausting. The steps were in order, sure, but sometimes it felt like there were repeats or instructions that could have been combined otherwise. For example, had I known in the beginning how the training modules and the software walkthroughs intertwined, I might not have had to go back and forth so much. Some of the instructions about the database were clear and to the point, but the separate parts about adjusting calling tools felt like they weren’t quite in sync with the initial introductions. I get that it’s all meant to set up a comprehensive understanding, but it can wear you out if you’ve already seen one version of how to use the dialer and then have to attend another session covering some of the same grounds. I felt prepared at the end, yes, but the experience left me a little drained — it definitely works but could be tightened up to avoid feeling like you’re repeating yourself over several days. So the flow was sensible but a bit more streamlined would have been welcome.