It’s a bit of both good and bad, really
I’ve been using the training and onboarding material day to day, and honestly, it’s a mixed bag. On the positive side, most days I found the instructions helpful and clear enough to keep me moving forward without too much hassle. The dialer works consistently during my usual working hours and doesn’t crash or lag, which is important. On the downside, some parts of the training felt repetitive and a little slow, like they assumed I’d never done remote workflow before. Also, not every update felt like an improvement; sometimes features changed and it threw me off for a bit. But overall, it’s manageable and I’ve settled into a routine that works with the software’s strengths and quirks. I guess this is how it goes with most business software: good in principle but not perfect in day-to-day use. I’m sticking with it for now because the positives outweigh the minor annoyances.