It required persistence to get timely responses
I must say that the responsiveness from the training and onboarding team was a mixed bag. Initially, it took quite some time to receive replies to my queries which slowed down the onboarding process a bit. However, after I was past the initial phase, the communications improved markedly, and I found the team more willing and able to provide detailed answers regarding the software and workflow setup. The training sessions themselves were well-structured but felt a bit rushed at times, which made full comprehension challenging without additional follow-up. I did appreciate the automatic updates that kept the database and dialer tools fresh and easy to work with, even if learning the new features required extra effort. Overall, the journey to get up to speed wasn’t seamless, but with some persistence and repeated calls to telephonic support, I managed to get the hang of it. I think this effort showed that the team cared, even if the initial responsiveness was less than ideal.