It really took some effort, but the support was better than before
I had tried a couple of other remote workflow tools before, and I found their support lacking when I needed answers. With this software, there was one particular instance when I was stuck setting up the dialer to the database, and the team patiently helped me troubleshoot step-by-step over the phone. That moment stood out because it was a real contrast to past experiences where support was cursory. The onboarding and automatic updates seemed smoother and better integrated too, but I don’t recall all the specifics since it all blended into continuous improvements after that effortful start. The invoicing process also felt more clearly structured, which was a nice bonus. I'm glad I stuck with it despite the initial learning curve, because the communication really made a difference compared to what I had previously encountered.