It only clicked after several calls, but not fully
I’ve contacted support multiple times regarding issues with the dialer and database sync, and while the people on the phone were mostly polite, the responsiveness was a mixed bag. At first, I felt like I was explaining the same problem repeatedly without getting any new or helpful insight. Then, finally, on one call, it seemed like the support team understood what I needed and promised to act quickly, but that clarity didn’t fully translate into consistent follow-up. The automatic updates sometimes seemed to worsen the problem temporarily, and support was slow to respond during those periods. I’m weary of repeating the same concerns and wish they would anticipate these issues better. In the end, the moment when I felt the pieces started to come together was brief and patchy, so I remain cautiously optimistic but far from fully confident about the support experience.