it only clicked after long wait
At first, I found the sign-up and invoicing process a bit confusing, and I wasn't sure if I would need help later on. The database feature felt quite separate from the calling tools, which made coordination tricky. On one hand, the automatic updates were a good thing as they added new features, but on the other hand, they occasionally disrupted my setup, causing delays. The telephonic support was polite but sometimes slow to respond, so I wasn’t always confident getting immediate answers when needed. It wasn’t until I'd spent a week actively using everything that certain parts clicked together, especially the dialer integration with the training materials. Overall, I think I might seek help again next time to avoid that initial slow moment, but I realize the software does have potential once you get past the startup phase.