It never really clicked with their support
Throughout my interactions with the support team, I felt a lack of confidence in their ability to resolve issues completely. While one positive note was that they were always polite and tried to guide me through the problems, there was often confusion on their side about the exact steps to take or follow up on. Particularly during setup and early onboarding phases, the explanations were somewhat unclear, and this left me second-guessing if I'd actually resolved the technical difficulties I was facing with the dialer and database access. I kept hoping that after a few calls, the support would become more proactive or that automatic updates would iron out bugs faster, but it felt like progress was slow. It's not that the software itself was unusable, but I wasn’t confident they’d help me efficiently if issues came up again. The support's effort was okay, but for smooth, timely resolution, I didn’t feel fully reassured by the end of my experience.