From the very start, I had high hopes that your training and onboarding process would be better than

From the very start, I had high hopes that your training and onboarding process would be better than

From the very start, I had high hopes that your training and onboarding process would be better than some of the other platforms I’ve used before. Unfortunately, it mostly didn’t live up to those expectations. The wording and instructions felt overly complicated at times and less intuitive compared to what I was used to. The flow from signing up to starting to use the calling tools seemed rushed and I often found myself stuck wondering if I was missing some crucial step. While the automatic updates were fine and kept things current, they didn’t help with the learning curve. What really made the experience frustrating was the limited interactive guidance. I feel like your training materials need more real examples or practice scenarios to make things stick better. The one thing I can say is the invoicing and payment process was straightforward and didn’t add to the confusion, so that was a small positive. Overall, it just didn’t click for me the way it should have.