It never really clicked, kept spinning without resolution
I expected telephonic support to quickly resolve my confusion during the onboarding process, but sadly that wasn’t the case. Instead of clear guidance, I faced repetition of the same questions from the support staff, as if they were reading from a script with no deeper understanding. I kept waiting on calls while being redirected and repeating my issue, which contrasted sharply with what I had hoped for. The automatic updates promised streamlined workflow adjustments, but they felt like they introduced more complications and required repeated explanations to support. Compared to other platforms I’ve used, where support was more immediate and communication straightforward, this felt slow and inefficient. At one point, I thought I would get a clear step-by-step resolution, but that moment of clarity never came. The dashboard was fine and the software stable, but the support communications never quite synced with my expectations, leading to frustration. I appreciate that some things functioned smoothly, but overall my experience with support was disappointing as it failed to provide the quick clarity and help I was counting on.