It never really clicked for me, here is why
You made it difficult for me to find what I was looking for in the software. I tried going through the menus multiple times, but important features like the dialer and database seemed hidden or oddly arranged. I expected the onboarding flow to guide me swiftly through these, but it felt more confusing than helpful. The automatic updates that pop up don’t explain clearly what changes, which left me guessing. Support was slow and often passed me around, so I didn’t feel truly assisted when I called. The payment and invoice process was okay in terms of clarity, but still part of a system that overall felt unintuitive. I wish the priority assistance was easier to reach because I needed help understanding the calling tools, and waiting on the phone was not productive. The experience didn’t match my expectations, and I am frustrated by how hard it was to really get the hang of basic software navigation. I feel that you need to improve how searchable and easy to understand your interface is if you want users to succeed with your product.