I started the training and onboarding with high hopes but soon got stuck on the wording and labels u

I started the training and onboarding with high hopes but soon got stuck on the wording and labels u

I started the training and onboarding with high hopes but soon got stuck on the wording and labels used throughout the process. At first, I thought I was just unfamiliar, but as I moved through the steps, it became clear that the terminology was inconsistent and sometimes outright confusing. For example, the call tool had labels that didn’t match their functions, which led to errors when I tried to use the dialer. Trying to navigate the database feature felt overwhelming because the instructions were unclear and didn’t explain how to integrate it with my workflow. The moment it should have clicked was when I tried to complete my first calling session but couldn’t figure out how to operate the software intuitively. Unfortunately, it did not improve after that, and the onboarding felt more like a barrier than an aid to me.