It never really clicked after the first few days with you
I initially had hopes for your software because the sign-up and invoicing process was smooth and unproblematic. But as days went by, the daily use exposed more weaknesses than strengths. The calling tools that seemed promising at first ended up glitching often, making it difficult to rely on them for consistent workflow. You claim to offer telephonic support and priority assistance, yet in practice, I felt those features were patchy at best, with delayed responses that killed momentum. It was only when I reached out after repeated frustrations that I was told certain functions would improve with automatic updates, but waiting for those did not feel like a solution day to day. Honestly, it did not 'click' for me as something I could count on regularly despite wanting it to. You need to improve the reliability of your core features and the daily support experience if you want people to stay committed beyond the first few tries.