2 out of 52 of 5Unverified experienceSupport and communication
It never quite reached a clicking point for me
My expectations were for a support system that would quickly resolve issues as they came, but what I experienced was mostly delays and unclear communication on the phone. I kept hoping that by the third call, everything would be straightforward, but instead I found that the explanations were often vague and I wasn’t reassured about how to use the dialer effectively. Compared to other software support I’ve used, this felt less confident and more frustrating. The few updates that arrived didn’t seem to address my concerns, so I ended up feeling unsure rather than more able. The moment to truly understand and trust the support didn’t really come for me at any point.