By the end of the training period, I still wasn’t confident about using the software effectively. Al
By the end of the training period, I still wasn’t confident about using the software effectively. Although the materials covered onboarding and explained calling tools and database features, I felt like crucial details were skimmed over. Every time I tried to apply something practically, especially with the dialer’s advanced functions, I was unsure if I was doing it right. The automatic updates seemed to sometimes confuse more than help because I didn’t receive clear notes about the changes. The invoicing and payment processes were probably the easiest parts but didn’t boost my overall confidence. Telephonic support was polite but didn’t clarify my doubts sufficiently, making me hesitant to fully trust the platform. In short, the moment it was supposed to click for me never arrived, and instead I ended feeling more overwhelmed than ready to rely on WFHI’s remote workflow software.