It never quite clicked, despite some good moments
By the end of my time using the software, I was still not feeling confident in how support and communication would help me if things went wrong. Initially, I thought the telephonic support might be the strong point, given how it came recommended, but actually, the responses often felt vague or delayed. I could understand the general friendliness, but when I needed clear, actionable answers, that moment never really arrived. Invoices and payment processes worked fine, and I appreciated that at least those parts went smoothly without surprises. Training had some decent materials but sometimes felt rushed or out of sync with the software’s actual setups, which led to some confusion early on. Calling tools sometimes behaved inconsistently, but the team did try to assist when I reached out, though not swiftly enough to build much confidence. The database feature was acceptable but honestly didn’t live up to what I wanted in terms of integration; it felt a bit clunky in the workflow. The automatic updates introduced changes that were not always well explained, which increased hesitation about fully trusting the system. Overall, the experience had moments that were fine, but I didn’t have that clear breakthrough or ‘click’ that left me feeling fully at ease with the product or its support structure. It’s a shame because on paper, it ticks a lot of boxes, but in practice, I finished with more uncertainty than assurance.