It Never Quite Clicked Despite Early Promises
I thought the sales team would make the sign-up and payment process more straightforward, but the moment I realized that wasn’t going to happen was during my second call. At first, I got prompt responses which made me hopeful. They explained the software features and training options clearly enough, but as soon as I tried to understand the invoicing steps, their answers became vague or delayed. It felt like they were eager to make a sale but less keen on helping me navigate what came next. The billing questions I had weren’t resolved quickly, leading to a lot of back-and-forth. The initial responsiveness did make me consider proceeding, but as the process dragged on without solid communication, my confidence dropped. I kept waiting for a moment when everything would make sense, but it never fully did. Overall, I ended up feeling uncertain about the value of the entire experience because it lacked consistency in support after the sale talk.