It never clicked with me, and your responsiveness didn’t help
You told me support was just a call away, but when I really needed immediate clarification, the response was slow and often missed the point. I tried explaining my issues several times, yet the guidance I received was generic and unhelpful. It seemed as though you were too focused on sticking to a script rather than actually resolving problems. The onboarding flow was confusing, and your delays in responding only added to the frustration. I appreciate the automatic updates feature, but without good support when things get tricky, it doesn’t help much. The payment process at least went smoothly, which is one positive I can mention. But overall, the moment I expected things to finally click never came. You owe it to your customers to be more attentive and precise if you want them to stick around.