It never clicked when things went wrong
When I encountered problems with the software, I expected the support to guide me through solutions, but that was not the case. The moment I tried to get help via the telephone support, it did not connect with what I needed. The instructions I was given did not resolve the issues, and there was no clear escalation or follow-up procedure explained. At times, I felt like I was repeating the same problem over several calls without any progress. This lack of effective communication meant the software remained unusable for my tasks. Additionally, the onboarding and training did not prepare me for how to handle errors or who to contact in those cases. The database feature and the dialer both showed errors that were outside my ability to fix, and support responses were vague. The automatic updates did not improve the situation, as issues persisted. The payment and invoicing process went fine initially, but after that, support was disappointing when critical problems arose. Overall, the system did not work for me as expected, and I am frustrated that the support did not help resolve the problems efficiently. The moment it really failed was when repeated calls failed to deliver a clear next step or resolution.