It never clicked what the billing terms actually meant
You need to be clearer about your billing and payment explanations before customers commit. Right from signing up, I was confused by the way charges were presented. The invoices didn’t explain what each line really referred to, and there was no straightforward breakdown to help me understand recurring fees versus one-off payments. When I tried to get help, the instructions and documentation you provided were vague and scattered, making it difficult to find concrete answers. As a result, I felt unsure whether the amount I paid matched what I was supposed to be charged. It didn’t click for me, honestly, how and when payments were collected or how to interpret the pricing tiers. This lack of clarity led to frustration because I was hesitant to continue using the software without fully grasping the financial commitment. I expected a more transparent and detailed explanation of billing terms up front, but instead, it felt like I was left guessing. If you want to maintain trust, you need to improve how payment and invoicing information is communicated and accessible.