It never clicked for me during support calls
Throughout my attempts to get support via phone, I found the experience repetitive and inefficient. Every call seemed to start fresh, with me explaining the same problem repeatedly to different representatives. I was often put on hold or transferred without clear reasons, and I ended up waiting longer than I expected. There was no point at which everything clicked or the assistance felt fully streamlined. The explanations I received rarely addressed the core of my questions quickly, meaning the process dragged on without real resolution. Invoices and payments were processed normally, but that side was separate from the support experience. I did appreciate that updates ran automatically without disruption, but the support calls, which I had hoped would be helpful, unfortunately fell short. This continuous repetition and inability to get immediate answers made the process frustrating. I found myself spending more time on support than on using the software itself, which was not what I expected when I signed up.