It needed patience and some back-and-forth, honestly
While I appreciated the initial training materials and the attempt to onboard me smoothly, you did not quite cover every hiccup during setup. At one point, the database feature didn’t sync correctly with the dialer, which caused a delay and some frustration on my end. I reached out to support and, after a couple of exchanges, the issue was addressed but it took more effort than I expected. On the other hand, the software did allow me to configure most workflows as intended, showing that the underlying platform is solid. You did provide automatic updates that helped fix some bugs, but better communication about those updates would have saved time. Overall, the process required persistence, but it’s definitely usable once you get past the rough patches. Realistically, training experiences need to cover error handling more comprehensively for smoother onboarding.