It mostly worked with timing, but not completely
In the end, the training and onboarding process was somewhat aligned with the hours I actually work, but not perfectly. The scheduled live sessions were mostly during my available hours, which was great because it allowed me to participate actively without rescheduling my day. However, some of the recorded materials felt less relevant because they seemed designed around a different kind of workflow. I appreciated how the onboarding flow tried to adjust to individual schedules, but the automated emails sometimes arrived at times that didn't fit well with my working hours. Although the dialer training was organized well, I found that the practice sessions did not always coincide with when I was logged in, which made hands-on experience a little limited. The telephonic support did reach out nicely, but the timing was occasionally inconvenient. On the plus side, the database training was concise and fitted well within the hours I set aside. Overall, my experience with how the training and onboarding synchronized with my working hours was mixed: some things matched, others didn’t quite sync. This makes me fairly ambivalent about recommending it fully for others who have fixed work hours different from the standard ones offered. I do think tuning the onboarding schedule in future iterations could help make it better for a wider variety of work timings. So, if you work unusual hours, it might be a hit or miss for you as well.