It mostly met my expectations with a few gaps
I went into this process trying to get a straightforward setup experience and some training to support remote workflows. The initial sales and pre-purchase conversations lined up fairly well with what was delivered, though I had hoped for a bit more clarity around the exact tools included in the database tier. The sign-up and invoicing process was pretty smooth, which matched my expectations, and updates came automatically as promised without needing manual intervention. However, the calling tools sometimes required relaunching the dialer during use, which was a bit frustrating and not something I had anticipated. Telephonic support was reachable, though the wait times could be longer during busy periods—something I had not come across before with other services. On the other hand, the training modules were concise and helped me understand how to organize tasks remotely, which was good. So while the overall experience felt generally positive and comparable to what I thought, there remain small areas where improvements could help avoid minor interruptions or questions. Still, it felt like a decent balance of support and features to get started.