It met basic expectations but not entirely what I had hoped for
I had certain expectations going into purchasing the WFHI software and training package, especially regarding the ease of initial setup and the clarity of the invoicing process. While the sign-up and payment were straightforward and well-handled, I found that some of the software features didn’t quite match what was outlined during sales discussions. The calling tools worked well enough, but I anticipated a smoother integration with the database and better automatic updates management based on what had been suggested beforehand. The training was comprehensive, yet I was hoping for more practical guidance that directly applied to everyday use of the software features. Telephonic support was responsive but sometimes took longer to address more technical questions, which was a little frustrating. Overall, the software met the fundamental requirements for remote workflow management, and I can see its potential benefits, but there was a small gap between the advertised capabilities and my personal experience. I think with some improvements, the service could be more aligned with users' initial expectations before purchase. That said, it remains a valuable tool in many respects.