It matched most expectations, though some gaps remained
Before starting, I thought the telephonic support would be more proactive in guiding me through the software's features, but that turned out to be more of a reactive style. They were available and polite, sure, and the priority assistance worked well when I really needed quick answers. However, I had expected a bit more thoroughness during training or at least some follow-up to ensure I really understood everything. The automatic updates were a nice surprise since they didn’t interrupt my daily calls, and the dialer integration with the database was smoother than I’d anticipated. I’m a little unsure if I’ve tapped into all the potential benefits because some aspects seemed skimmed over, and I found myself wondering if there were extra functions I wasn't shown. The sign-up and payment process went as expected, straightforward but nothing exceptional. So while it mostly met what I hoped for, a bit more depth and guidance would have been welcome because there’s a faint sense of something missing.