It kinda worked when I needed it but not always on my schedule
I've found the telephonic support mostly available when I was starting my daily sessions, which worked ok, but sometimes when I was deep into my remote workflow later, the lines weren't as reachable or the wait was longer than I wanted. The software itself has automatic updates that seemed to come at odd times, occasionally pushing me to reconnect or restart, which could be inconvenient given my calling hours. The dialer is generally easy to use, though I noticed it didn’t always sync smoothly with my database, so calling records sometimes took longer to update. On the positive side, signing up and paying for the service was straightforward and didn't involve extra hassle. The onboarding flow gave me a clear path initially, but the training material was only partly aligned with the hours I work remotely — some modules were timed assuming different availability. Overall, while the support and communication covered my basics and helped me get started, the timing of some features didn’t exactly fit my irregular work schedule. So it did the job but with a few bumps that I'd hope get ironed out with future versions or more flexible support hours. If you work more consistent hours, this might be less of an issue. For now, I see it as a balanced mix of help and minor frustrations that each user might weigh differently.