It just never quite clicked for me like older tools did
I tried the WFHI training and onboarding, hoping it might be as straightforward as other software I’ve used before. To be honest, it never really clicked the same way. The initial steps, like understanding the dialer and figuring out the database integration, felt more complicated than anticipated. I found myself occasionally comparing it with older platforms that felt more intuitive to me. The training wasn’t bad, but I missed some of the simplicity and flow that I’d gotten used to elsewhere. Even though support was generally available, something about the overall approach felt less smooth, making me hesitate to fully embrace the system. I wouldn’t say it was totally unusable, but it lacked the natural ease I expected. There was a moment during the onboarding when I thought I was making progress but then got stuck on certain features, which was frustrating. Still, I have to acknowledge the training was detailed and the support helpful at times, just not enough to make me feel truly comfortable or enthusiastic.