It just never clicked with the support
Initially, I was hopeful that the telephonic support would be responsive enough to guide me through the onboarding process smoothly. However, after signing up and attempting to set up my account, I found myself waiting longer than expected for callbacks. When I did get through, the responses were generic and didn't always address my specific problems with the dialer or the database feature. There were moments when I thought I was finally getting a hang of things, especially after the first training session, but subsequent technical questions left me stuck without proper follow-up. The automatic updates sometimes changed the interface without prior info, adding to confusion rather than clarity. While the invoicing and payment processes worked fine once completed, the lack of timely support overshadowed these positives. Honestly, it never really struck me as a helpful experience, because support felt detached rather than instantly responsive which is what I really needed.