From the start, I found the training and onboarding process really difficult to navigate. The materi

From the start, I found the training and onboarding process really difficult to navigate. The materi

From the start, I found the training and onboarding process really difficult to navigate. The materials were scattered across different sections, so I couldn’t easily find what I was looking for. I hoped the dialer tool instructions would be clear, but they weren’t, which slowed me down a lot. The database feature also felt complicated without proper walkthroughs, and the automatic updates seemed to change things without warning, making it harder to keep up. What made it worse was that calling support and trying to get answers over the phone took too long and wasn’t very helpful. I ended up feeling frustrated and confused about how to use the software effectively. The moment it all clicked simply didn’t come for me, and instead I felt stuck trying to make sense of a system that should have been more straightforward for new users like me.