It just felt endless before I could even start
Honestly, the entire sales and sign-up process dragged on much longer than I expected. I wanted to get started with the software as soon as possible for my remote work setup, but from the first inquiry to actually having access it felt overly complicated and slow. The paperwork and explanations took a lot of back-and-forth, with not much clarity on timelines. Each step seemed to require waiting or repeated follow-ups, and that made the whole experience frustrating. I wouldn’t say the sales or pre-purchase engagement was bad, just very drawn out and tedious. By the time I could finally begin using the tools and training, I was already annoyed by the delay. It left an impression that the process could be streamlined far better for new users who want to dive right in. Maybe it’s a necessary part of their system, but from a customer standpoint, it just feels like unnecessary waiting and complexity that doesn’t add much value.