It just didn’t have that something special
Compared to what I’ve used before, this one seemed a bit lacking in ways I ended up noticing a lot. The pre-purchase experience felt colder and less informative, which put me off at first. Then, the software itself didn’t have as intuitive a dialer or database as I hoped for, which meant I was hesitating during setup more than usual. The invoicing and payment process was okay, at least easy enough to do without hassle, but the rest lacked the polish and flexibility I’d seen in other products. It’s hard to point out exactly, but the missing ease and clarity made me think twice about recommending it. Maybe training could improve, but the first impression stays.