It just didn't feel right for me
Before deciding to buy, I wanted to make sure the WFHI platform fit my needs, so I reached out a few times to their sales team to ask some detailed questions. At first, the responses were okay but not very prompt. I sometimes felt like I was waiting longer than expected for guidance. There was one instance when I needed clarification about the invoicing process and the payment steps, but their reply came late enough that I almost lost interest. I liked that the initial demo software was functional, though it didn't blow me away. Honestly, that lag in communication was the moment it clicked that maybe this system wouldn't be as accessible or easy to get help for as I hoped. I was expecting a bit more engagement, since signing up and the payment process looked straightforward but ended up confusing with little proactive support. So while the basic features seemed fine, overall the pre-purchase communication kept me from feeling confident to go forward with them.