It just didn't deliver as expected
I was hoping the software would streamline my remote workflows more effectively based on what I had used before, but it sadly fell short. Onboarding took longer than expected, and I found the training somewhat generic compared to the clarity and directness I was used to elsewhere. The dialer feature, which I relied on heavily before, felt more complicated and less intuitive here, which slowed down my daily calls significantly. The database integration was okay, but it lacked the quick syncing capabilities I had experienced earlier, making data updates feel sluggish. Automatic updates were a small redeeming factor as they happened seamlessly without disrupting my work. However, the invoicing and sign-up process was confusing, requiring multiple attempts to get everything right, which wasn’t the hassle I anticipated. Telephonic support was available but often felt scripted and not very helpful for practical issues I encountered. Overall, while it had one or two decent aspects, the software clearly does not do the job as smoothly as what I was previously accustomed to, and I doubt I’d continue with it.