It just didn’t click for me, honestly
Right from the start, I found the whole sign-up and invoicing process confusing and slow. It felt like I was stuck on small details that should have been clearer if the initial support had been more proactive. I didn’t feel like my questions about how the calls would be managed or how the database integrates were really answered until after I had already purchased, which was frustrating. Then, once inside the software, the onboarding training seemed rushed and left a lot unsaid about how to effectively use the dialer and the calling tools. Every time I tried to set up my workflow, it felt like I was missing critical info that should have been upfront. I tried calling the support line a few times, but responses were either delayed or a bit generic. I honestly can’t say I felt confident enough to proceed further without external help. Considering this, I’m certain I would need help from them again to understand the parts of the WFHI system I never really got comfortable with. Despite my efforts, the software and training didn’t click with how I work, and that hold-up made me hesitant about trying again without a lot more guidance from the start. So next time, if I decide to give it another go, support would definitely have to be there from day one otherwise it’s just too much guesswork.