It just didn’t click after waiting so long
You made me wait longer than I expected to get things going with your billing and payment processes. Honestly, I wasn’t thrilled with how labyrinthine the sign-up turned out to be. Each step seemed to demand more information or documents that weren’t clearly signaled upfront, so I found myself stalled more than once. When I finally received my invoice, I appreciated that it was clear and detailed; that part at least was handled OK, but it didn’t make up for the delay before then. The payment process was straightforward, yet the time it took before I could even see the invoice felt frustrating. Your communication could have been better informing me about what to expect and how long each phase might take. At no point did I feel a smooth progression toward being fully set up—I’m used to software platforms that get me operational in days, not weeks. As a whole, the billing side didn’t match my expectations and just felt slow to click with me. I want to use your calling tools and database features, but getting through the initial financial steps taints that enthusiasm for now. Hopefully, you can speed up the onboarding process in this aspect, because the software itself seems promising once the payments are processed and account activated.