It just didn’t click after several tries
I started with a lot of hope but the day-to-day experience soon showed that communication with support wasn’t as seamless as expected. While the initial sign-up and training seemed clear enough, once I was into regular use, responses were often delayed and not particularly helpful in addressing issues with the dialer or the database updates. The automatic updates sometimes made things glitch randomly, adding to frustration. I did appreciate that invoices came through promptly and the payment process itself was straightforward. However, the phone support left me waiting on more than one occasion without clear follow-up. I can’t say it was a total loss, as some aspects like the basic training modules were fine and did help to some degree. Still, the overall feeling was more of a hassle than convenience, which is what made me question continuing with their services. Sometimes it felt like I was repeating the same problems multiple times without resolution. So while certain parts worked okay, the support and communication side didn’t really come together for me in practice.