It honestly made the onboarding more confusing
I was really hoping the training and onboarding would be straightforward and easy to understand, but that was not my experience at all. From the start, the explanations were unclear and often too technical for someone without much background in remote workflow software. I tried following the onboarding steps, but the guidance left me more puzzled than before. The materials didn’t seem to address common problems people might face at the initial stage. When I called for help, support wasn’t very effective in clarifying the basics. Instead of progressing smoothly, I found myself stuck on simple setup tasks for days, which was frustrating. Using the dialer and database features was equally confusing early on, as the instructions didn’t explain how these parts fit together within the workflow. While automatic updates were supposed to help improve things, they didn’t seem to address the core clarity issues during onboarding. Overall, I spent a lot of time guessing or searching for answers outside the provided resources. This lack of clear explanations made my whole training experience disappointing and very difficult to get started with the software.