It handles issues well but could improve on some support areas
I would tell a friend that the training and onboarding experience with this software was mostly smooth, especially when things went as planned during set-up steps. The way the system handled scenarios where errors or setbacks happened felt supportive without being too frustrating. For example, when there were difficulties with configuring the dialer settings, the tool gave clear error messages and the telephonic support was ready to guide me through it. The training resources also helped me retrace my steps to fix problems effectively. However, I did feel that sometimes the responses from support took a little while, which slowed down progress. While they were patient and helpful, faster response times would have been appreciated in moments of confusion. Payment and invoicing were clear and worked well, so there was one less worry during onboarding. Overall, I would suggest this to a friend as a good platform and easy to work with, keeping in mind a small reservation about speed of support. The automatic updates keep things fresh, which is a handy bonus as well.