It finally clicked when they answered my call, but info was still hidden
Using the WFHI support and communication channels was a mixed experience for me. Initially, I struggled finding answers to my queries on the website; the FAQ section was somewhat sparse, and the article titles did not always indicate what I needed. Then I tried telephonic support, which surprised me positively when the representative clearly listened and gave relevant advice — at this moment, things finally clicked. However, the waiting times could be long during peak hours, leading to some frustration. While the support line helped clarify technical issues with the dialer and database, I noticed some inconsistency in the information provided versus what was shown in the automatic updates announced through emails. This gap sometimes meant I had to double-check or re-ask certain things. So, while the support does work when you reach a person, finding that person and accurate info takes effort.